Contact details

What information we collect, use, and why

To provide and improve products and services for clients

We collect or use the following information:

• Names and contact details

For the operation of client or customer accounts

We collect or use the following personal information:

• Names and contact details
• Purchase or service history
• Marketing preferences

For information updates or marketing purposes

We collect or use the following personal information:

• Names and contact details
• Marketing preferences

For dealing with queries, complaints or claims

We collect or use the following personal information:

• Names and contact details
• Account information
• Purchase or service history
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

Your data protection rights

• Your right of access — you have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification — you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure — you have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing — you have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing — you have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability — you have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent — when we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

To provide and improve products and services for clients

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For the operation of client or customer accounts

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For information updates or marketing purposes

• Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For dealing with queries, complaints or claims

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation — we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you
• Publicly available sources
• Credit reference agencies
• Suppliers and service providers

How long we keep information

10 years from the moment a contract is terminated or completed. This is to support queries, complaints or disputes.

For more information on how long we store your personal information, or the criteria we use to determine this, please contact us using the details provided above.

Who we share information with

No one, without your explicit consent.

Data processors

Others we share personal information with

• Organisations we’re legally obliged to share personal information with
• Suppliers and service providers
• Professional consultants

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information, or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: dpo@cloud-unbound.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint